Privacy Policy lw88 –
Your Information Is Always Protected

01 Introduction

Lw88 is a licensed online gaming platform committed to prioritising the safety and privacy of every member. We understand that your trust is our most valuable asset, and we take our responsibility to protect it seriously.

This Privacy Policy applies to all information collected through the lw88 website, mobile app, Live Chat service, financial transactions, and any other interactions between you and our platform. By registering for or using lw88's services, you agree to the data collection and processing practices described in this document.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. In the event of any inconsistency between a translated version of this document and the original Malay version, the Malay version shall prevail.

02 Data Collected

Lw88 collects various types of information depending on how you interact with our platform. Below is a summary of the data types we collect:

We do not collect sensitive information such as biometric data, health information, or political affiliations, unless required by law or for specific identity verification purposes. Any additional data collection beyond the categories above will be communicated to you in advance, with your explicit consent requested.

03 Data Usage Purpose

Lw88 only uses your personal information for legitimate and necessary purposes. We do not process your data for unrelated purposes without your consent. The following are the primary purposes for data use:

• Account Management: Creating, managing, and updating your member account, including identity verification and VIP membership tier.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Legal Compliance: Fulfilling our obligations under Malaysia's PDPA, anti-money laundering (AML) laws, and other regulatory requirements.
• Platform Security: Detecting and preventing fraud, unauthorised access, collusion, and activities that violate our Terms and Conditions.
• Service Improvement: Analysing usage patterns to improve user experience, platform performance, and the variety of games offered.
• Marketing Communications: Sending information about promotions, bonuses, and special offers — only to members who have given consent to receive such communications.
• Customer Support: Helping you resolve issues, answer enquiries, and ensuring a smooth gaming experience.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.

Every data processing activity we carry out has a solid legal basis — whether contractual necessity, legal obligation, lw88's legitimate interests, or your explicit consent.

04 Information Sharing

Lw88 does not sell, rent, or share your personal information with third parties for advertising or commercial purposes without your explicit consent. However, there are specific situations where data sharing is necessary and lawful:

1. Trusted Service Providers: We work with third-party companies that assist us in our operations — such as payment gateway providers (FPX, Touch 'n Go, GrabPay), licensed game providers, and cloud services that have signed strict confidentiality agreements. They are only permitted to use your data for specified purposes and may not use it for their own benefit.
2. Legal Requirements: We may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies when mandated by law, court order, or to fulfil anti-money laundering requirements.
3. Business Transfers: If lw88 is involved in a merger, acquisition, or sale of assets, member information may be transferred as part of that transaction. You will be notified in advance and given the option to opt out.
4. With Your Consent: In other cases where data sharing falls outside the categories above, we will obtain your explicit consent before sharing any personal information.

05 Data Security

Data security is an absolute priority at lw88. We implement multiple layers of technical and organisational protection to ensure your personal information is always safe from unauthorised access, loss, misuse, or disclosure:

• End-to-End Encryption: All communications between you and lw88 servers are encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): We offer additional protection through two-factor authentication, which can be enabled in your account settings.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any unusual activity and respond swiftly.
• Internal Access Controls: Internal access to member data is restricted on a "need-to-know" basis — only staff who require the data to perform their legitimate duties are permitted to access it.
• Regular Penetration Testing: lw88 conducts regular security assessments (penetration testing) by independent experts to identify and address any vulnerabilities before they can be exploited.
• Incident Response Plan: We have clear procedures in place to handle any data security breaches, including notifying affected members within the timeframe required by law.

While we take every reasonable step to protect your data, no security system is perfect. We encourage you to also take precautions such as using a strong password, avoiding public Wi-Fi when accessing your account, and keeping your device up to date.

06 Cookies & Tracking Technologies

Lw88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations — such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform (most visited pages, time spent, errors encountered) to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and location to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant ads and promotions based on your interests. These cookies are only active with your consent.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality, but will not prevent you from using lw88's core services.

07 Your Rights as a Member

Under Malaysia's PDPA and lw88's commitment to privacy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the lw88 support team via Live Chat or our support email. We will process your request within 21 business days as required by Malaysia's PDPA.

08 Data Retention & Deletion

Lw88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration of your account's active period and until the account is fully closed.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for 5 years after account closure, in accordance with anti-money laundering requirements.
• Communication Logs: Live Chat records and support emails are retained for 2 years for quality control and dispute resolution purposes.
• Technical Log Data: Server logs and technical information are retained for 90 days for security and troubleshooting purposes.

Once the retention period has ended, or when the purpose of processing has been fulfilled, your data will be securely deleted using methods that ensure it cannot be recovered. For data that must be retained for legal purposes, access to that data will be fully restricted.

09 Privacy Policy Changes

Lw88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you via:

• In-platform or lw88 mobile app notifications.
• Email sent to the address registered to your account.
• A prominent notice on our website's home page.

Changes will take effect no less than 14 days after notice is given, unless the change is required immediately for legal or security reasons. The "Updated" date at the top of this document always reflects the date of the latest version.

Your continued use of the lw88 platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the lw88 team is available to assist you 24 hours a day, 7 days a week.

You can reach us via Live Chat available directly in the lw88 mobile app or website, or by emailing our support team at [email protected]. Our dedicated team will respond to every inquiry promptly and professionally.

For complaints that cannot be resolved internally, you also have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia, who is responsible for enforcing the PDPA 2010.